Privacy Policy

Last updated: July 2, 2026

This Privacy Policy explains how Saloora (“Saloora”, “we”, “our”, or “us”) collects, uses, stores, shares, and protects information when you use our mobile application, website, and related services for beauty, salons, stylists, companies, bookings, offers, content, chat, and commerce features.

Contact: support@saloora.app
Website: https://saloora.app
Account deletion: https://saloora.app/delete-account/

1. Information we collect

Depending on the features you use, we may collect the following categories of information:

• Account information: name, phone number, email address, user ID, authentication details, actor/profile type, and account settings.
• Salon, stylist, company, and business profile information: business names, services, prices, working hours, staff information, product listings, offers, locations, and public profile details.
• Booking and commerce information: appointments, reservations, booking status, selected services, order details, cart information, invoices, payment status, and related notes.
• Content and media: photos, videos, posts, reviews, comments, messages, and other content that you upload, send, or publish.
• Chat and communications: messages, conversation metadata, notification tokens, support requests, and related communication history.
• Location information: approximate or precise location only when needed for features such as discovering nearby salons, sales points, or service locations, and only according to your device permissions and choices.
• Contacts information: if a salon or authorized staff member uses contact import features, the app may process selected contact data to help create or match customer records. This is used only when the user actively chooses to use that feature.
• Device, usage, analytics, and diagnostics: device identifiers, app events, crash logs, performance data, IP address, operating system, app version, and similar technical information.

2. How we use information

• To create and manage user, salon, stylist, company, and customer accounts.
• To provide booking, reservation, offers, content, chat, notification, commerce, and support features.
• To show relevant salons, services, products, offers, content, and search results.
• To verify access, prevent fraud, protect accounts, enforce policies, and improve safety.
• To improve app performance, fix bugs, analyze usage, and develop new features.
• To communicate with you about support, account activity, bookings, orders, reminders, and service updates.

3. Sharing information

We do not sell personal information. We may share information only as needed to operate Saloora, such as between customers and salons for bookings, between salons and companies for commerce features, with service providers that help us run the app, or when required by law or safety obligations.

4. Third-party services

Saloora may use third-party services such as Firebase, Google Cloud, Google Play services, analytics, authentication, notifications, hosting, crash reporting, and other infrastructure providers. These services may process technical and usage data according to their own terms and privacy policies.

5. Data retention

We keep personal information only for as long as needed to provide the service, meet legal obligations, resolve disputes, prevent fraud, maintain security, and support legitimate business records. Some data such as invoices, transaction records, abuse-prevention logs, and support history may be retained for a limited period even after account deletion where required or permitted by law.

6. Account and data deletion

You can request deletion of your account and related personal data from our Delete Account page or by emailing support@saloora.app. We may need to verify your identity before processing the request. Some data may be retained where required by law, security, fraud prevention, accounting, or dispute resolution.

7. Security

We use reasonable technical and organizational measures to protect information. However, no digital service can guarantee absolute security.

8. Children

Saloora is not designed for children under 13 and is not directed to children or families as a child-focused service.

9. Your choices

You can manage app permissions such as location, camera, photos, notifications, and contacts through your device settings. You can also contact us to request support, access, correction, or deletion of your personal information.

10. Changes to this policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with the updated date.

11. Contact us

For privacy questions, contact: support@saloora.app